Service Management

Streamline Service Requests and Elevate Customer Satisfaction

Our robust service request feature simplifies the process of submitting, tracking, and resolving customer issues. Customers can easily create service requests with key details like contact name, customer name, issue type (AMC/Warranty), issue description, fault location, and file attachments. Requests are seamlessly received from email, with options to CC other stakeholders.

Efficient Management:

• Customisable Statuses: Track the progress of requests with statuses like “Pending,” “Under Observation,” and “Complete.”
• Automated Ticketing: Upon admin approval, a unique ticket number is generated and automatically emailed to the customer.
• Technician Assignment: Easily assign tickets to technicians for timely resolution.

Technician Empowerment:

• Organized Task Lists: Technicians have a clear view of their assigned tickets, including allocation date, time, job type, and pending duration.
• Job Report Creation: Technicians can generate detailed reports upon job completion, enhancing accountability and record-keeping.
• Reopening Flexibility: Closed service requests can be reopened if necessary, ensuring continuous support.

Benefits:

• Enhanced Customer Experience: Quick and efficient issue resolution builds trust.
• Improved Workflow: Streamlined processes optimize technician productivity.
• Data-Driven Insights: Job reports provide valuable data for service improvement.

Upgrade your customer service with our comprehensive service request feature!

To try this feature, please contact us